Official Support Channels

If you're an existing Avorra user and require customer or technical support, we're here to help.

Choose from our official support channels below according to your urgency and preferred method of communication.

Channel	Method	Operating Hours	Average Response	Response SLA
Email	[e-mail]	Monday to Friday 8:30am to 5:30pm AEST (Sydney time)	5 hours	Under 24 hours
Live Chat	Use the live chat button (bottom left of window) when logged into Avorra.	Monday to Friday 8:30am to 5:30pm AEST (Sydney time)	15 minutes	Under 12 hours
Telephone (general)	Call 1300 353 190, then press option 1 for Support.	Monday to Friday 8:30am to 5:30pm AEST (Sydney time)	5 minutes	Under 4 hours
Mobile (eligible accounts only)	Search for the contact "Cameron Clancy" and call the mobile number listed.	24 hours a day 7 days a week	1 minute	Under 1 hour

If you are not yet an existing customer, please call our main number on 1300 353 190 and press option 2 for Sales where our team will be able to assist you.