Routing calls to a group

Avorra’s unique provisioning system helps you route inbound calls to specific user groups. Redirecting calls to specific group offers more flexibility. 

Note: You will need Admin or Manager role rights to perform this task. For more information on user roles, see Adding user roles. 

To route calls to a group, follow these steps:

Step 1 - Accessing the Numbers tab

After logging on to Avorra, the tab can be accessed using the option.

Step 2 - Selecting the number

On the numbers page, click on the option for the number you want to edit.

Step 3 - Routing calls to a group

Only calls made during business hours can be routed to a group. 

On the setup page, select the answering method as Route to group.

From the Answer config option, select the group to which the call must be routed. A group is normally created for a user. For more details, see Adding user groups.  

In addition, you can also set more conditions in case the call is not answered or if the line is busy.

Ensure that the details set are correct and click .

All calls will now be routed to the group. 

Apart from routing calls, Avorra supports additional features as well. For more details on different answering methods and configuration, see Setting up the call answering methods for a number.